Refund Policy

This Refund Policy explains when and how NoFee LLC ("NoFee") issues refunds for paid services. It applies to NoFee subscription fees only. Customer orders placed at Restaurants are governed separately — see Section 4 below.

1. NoFee Subscription Fees (Restaurants)

• Monthly plans: non-refundable for the current billing period. You may cancel at any time; cancellation takes effect at the end of the current period. You will not be charged for the next period.
• Annual plans: if you cancel within the first 14 days, you may request a full refund of the annual fee. After 14 days, annual plans are non-refundable, but you may still cancel renewal at any time.
• Free trial: if NoFee offers a free trial, no payment is taken until the trial ends. You will not be charged if you cancel before the trial expires.

2. How to Request a Refund

1. Email support@nofee.restaurant from the email address on your account.
2. Include your restaurant name and the reason for the refund request.
3. We will respond within 3 business days. Approved refunds are returned to the original payment method within 5–10 business days, depending on your bank.

3. Exceptions

We do not issue refunds for:

• Partial months or unused time on a monthly plan after the first day of the billing period;
• Accounts terminated for violation of our Terms of Service;
• Third-party fees (Stripe processing fees, Twilio SMS/WhatsApp fees, GoDaddy domain fees, etc.);
• Lost revenue, indirect damages, or any consequential loss alleged due to a Service outage.

4. Customer Orders at Restaurants

Refunds for individual orders placed with Restaurants on the platform are handled directly by the Restaurant. NoFee is not the seller or merchant of record for those orders. If you have an issue with an order (wrong items, food quality, no-show delivery), contact the Restaurant directly using the phone number on its NoFee page. Stripe chargebacks are also processed against the Restaurant, not NoFee.

5. NoFee Rewards Credit

NoFee Rewards credits are promotional and cannot be exchanged for cash. They have no monetary value outside the NoFee platform. See the Rewards Program Terms for forfeiture and adjustment rules.

6. Chargebacks

If you initiate a chargeback with your bank or card issuer instead of contacting us first, your account may be immediately suspended pending investigation. We always prefer to resolve issues directly — please email us before disputing a charge.

7. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be notified by email or in-app banner. Changes apply to subscriptions billed after the effective date.

8. Contact

NoFee LLC
9100 Conroy Road, Suite 200
Windermere, FL 34786, United States
support@nofee.restaurant